Frequently Asked Questions
Welcome to WOLZI 🤍 We want your shopping experience to feel simple, comfortable, and enjoyable. Here are answers to some common questions. If you need a little more help, our team is just an email away.
Shopping at WOLZI
Where can I shop from?
We offer worldwide shipping. Available delivery options and any applicable details will be shown during checkout.
How can I choose the right item?
Please review each product page for available sizes, colors, descriptions, and other product details before placing your order. If you need clarification, email us at info@wolzi.com before purchasing.
Orders and Payments
When will my order be processed?
Orders are generally processed within 1–3 business days after purchase. Orders placed on weekends or public holidays begin processing on the next business day. Processing time is separate from shipping time.
Which payment methods can I use?
Payment methods available for your order are displayed at checkout. Please select from the options shown there. Your bank or payment provider may apply additional fees or currency conversion charges.
Will I receive an order confirmation?
After your order is successfully placed, you should receive a confirmation email with your order details. If you cannot find it, please check your spam or junk folder. If it is still missing, contact us and include the email address used at checkout.
Can I change or cancel my order?
Please email us as soon as possible if you need to change or cancel an order. We will check whether we can help, but changes or cancellations cannot be guaranteed once processing has begun or the order has shipped.
Shipping and Tracking
How long does delivery take?
After processing and dispatch, estimated delivery is typically 5–9 business days. Delivery times are estimates and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.
Do you charge for shipping?
Standard shipping is free under our current shipping policy. Any options or charges that apply to your order will be displayed at checkout.
How do I track my order?
When your order is dispatched, we will send a shipping confirmation email with tracking information when available. Tracking can take a little time to become active or show its first update.
What if my order is late or appears to be missing?
If your package seems unusually delayed or the tracking information raises concerns, email us at info@wolzi.com with your order number. We will review the available information and help you understand the next steps.
Returns and Refunds
Can I return an item?
Eligible items may be returned by requesting a return within 30 days of delivery. Items should be unworn, unused, in their original condition, and free from stains, odors, makeup marks, or signs of wear. Original tags and packaging should be included where applicable. Please read our Return and Refund Policy for full details.
How do I start a return?
Email info@wolzi.com within 30 days of delivery. Include your order number, the email address used at checkout, and a brief reason for the return. Please wait for our instructions and approval before sending an item back.
Is return shipping free?
Free return shipping is available for eligible returns within the United States using the prepaid label we provide after approval. For returns from other countries, please contact us first to confirm the applicable arrangements and costs.
When will I receive my refund?
Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Please allow up to 5 business days after the refund is issued for it to appear; your bank or payment provider may take longer to post it.
Can I exchange an item?
We do not currently offer direct exchanges. If you would like another size, color, or style, you may return an eligible item according to our policy and place a new order.
What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible at info@wolzi.com. Include your order number, a short description, and clear photos of the item and issue so our team can review it and help with the next steps.
Contact Us
How can I reach WOLZI?
We are happy to help with questions about products, orders, shipping, payments, or returns. Email us at info@wolzi.com. We aim to respond to all inquiries within 24 hours.
Thank you for choosing WOLZI. Your trust means a lot to us, and we're always glad to help. 🤍