Refund policy

At WOLZI, we want you to feel happy with the pieces you choose from our collection. We understand that sometimes an item may not be quite what you expected, and we're here to make the return process as clear and straightforward as possible.

Please take a moment to review our policy below before requesting a return.

Our Return Window

You may request a return within 30 days of the date your order is delivered, provided the item meets the eligibility requirements outlined below.

To qualify for a return, items must be:

  • Unworn, unused, and in their original condition.

  • Free from stains, makeup marks, odors, or signs of wear.

  • Returned with their original tags and packaging, where applicable.

Items that show signs of use or do not meet these conditions may not qualify for a refund.

How to Request a Return

We want to help make the process as easy as possible. If you'd like to return an item, please email us at info@wolzi.com within 30 days of receiving your order.

To help us assist you efficiently, please include:

  • Your order number.

  • The email address used when placing your order.

  • A brief explanation of why you'd like to make a return.

Our team will review your request and provide the relevant instructions, including the appropriate return address, if your return is approved.

Please wait for our instructions before sending anything back. Returns sent without prior authorization may experience processing delays or may not be accepted.

Return Shipping

For eligible returns within the United States, WOLZI offers free return shipping using a prepaid shipping label provided after your return has been approved.

You won't need to pay additional return shipping charges when you use the label we provide.

For returns originating outside the United States, please contact our team before sending your package so we can explain the applicable return arrangements and any shipping costs.

Received Something That Isn't Right?

We want every order to arrive in the condition you expect. If your item arrives damaged, has a defect, or isn't the item you ordered, please contact us at info@wolzi.com as soon as possible.

Include your order number, a description of the issue, and clear photographs showing the item and the problem. This will help us review the situation and determine an appropriate solution.

We'll do our best to resolve the issue fairly and promptly.

How Refunds Work

Once your returned item reaches us, it will be inspected to confirm that it meets our return requirements. We'll then notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow up to 5 business days after the refund is issued for the funds to appear in your account. Depending on your bank or payment provider, it may take additional time for the transaction to become visible.

Please note that the time needed for a refund to appear in your account is separate from the time required to receive and inspect your return.

Need a Different Size or Style?

At this time, we don't offer direct exchanges. If you'd prefer a different size, color, or design, you may return your eligible item according to this policy and place a new order for your preferred choice.

Changing or Cancelling an Order

Changed your mind after placing an order? Please email info@wolzi.com as soon as possible, and we'll check whether cancellation is still possible.

We cannot guarantee cancellation once an order has entered processing or been dispatched. If your package has already shipped, you may need to follow our regular return procedure instead.

Items That Cannot Be Returned

Certain products may be excluded from returns for hygiene or safety reasons, where applicable. Any specific restrictions will be communicated on the relevant product page before purchase.

Gift cards, if offered, are non-refundable.

We're Here to Help 🤍

If you have questions about eligibility, return instructions, or the status of your refund, please reach out to us.

Email: info@wolzi.com

We aim to respond to all inquiries within 24 hours.

Thank you for giving WOLZI a try. We appreciate your trust and the opportunity to make things right whenever we can.

With love,
Team WOLZI 🤍