At WOLZI, we know how exciting it is to wait for something beautiful to arrive at your doorstep. We want every part of your shopping experience to feel simple, reassuring, and stress-free. Below, you'll find everything you need to know about how we prepare, ship, and deliver your orders.
Where We Deliver
We’re happy to offer worldwide shipping, so you can enjoy your favorite WOLZI styles wherever you are.
Preparing Your Order
Every order needs a little time to get ready for its journey to you. Our usual processing time is 1–3 business days after your purchase is placed.
Orders received on weekends or public holidays will begin processing on the next business day.
Please remember that processing time is separate from the delivery time.
When Will Your Order Arrive?
Once your order has been processed and dispatched, delivery typically takes 5–9 business days.
While we always hope your package reaches you right on time, these timeframes are estimates rather than guarantees. Occasionally, unexpected circumstances such as severe weather, public holidays, or shipping carrier delays may affect delivery.
Thank you for your patience and understanding if your order takes a little longer than expected.
Shipping Fees
Good news! Standard shipping is free. We want you to enjoy your WOLZI finds without worrying about additional standard shipping charges at checkout.
Keeping Track of Your Package
We know you'll be excited to receive your order! Once your package has been shipped, we'll send you a shipping confirmation email with tracking details when available.
Please allow a little time for the tracking information to update after dispatch. If your tracking link doesn't show updates immediately, there's usually no need to worry.
A Little Help With Your Delivery
To help your order reach you smoothly, please double-check that your shipping address, contact details, and any other required delivery information are correct before completing your purchase.
We work with shipping carriers to deliver your order safely. The carrier may vary depending on your destination and shipping arrangements.
If Your Order Is Delayed or Missing
We understand how disappointing it can be when a package doesn't arrive as expected. If your delivery seems unusually late or your tracking information raises concerns, please reach out to us.
Our team will be happy to review the available information and help you understand the next steps. You don't have to figure everything out on your own; we're here to help.
We're Just an Email Away 🤍
Have a question about shipping, tracking, or your order? We'd love to help.
Email: info@wolzi.com
We aim to respond to all inquiries within 24 hours.
Thank you for choosing WOLZI and letting us be part of your wardrobe. We truly appreciate your trust and can't wait for your order to reach you!
With love,
Team WOLZI 🤍